Returns & Refunds
I have returned a product and been told a refund to my credit card had been processed, but I couldn’t see anything when I checked my bank account?
All our credit card refunds can take 2 to 5 working days to be processed. Our customer service team will advise of accurate timeframes when contacted. If you haven’t seen your refund processed past 5 working days, please contact us with your online order reference on 0800 10 22 76.